Refund policy

BLACKBOX Return Policy

Cancellation, Refunds and Returns
·       All goods listed in the invoice are considered sold and are neither refundable nor returnable.

·       BLACKBOX retains the unequivocal and absolute authority to decline any refund, return, or cancellation requests at its sole discretion. BLACKBOX's decisions in these matters are final and binding, with no obligation to provide justification.

Any refunds processed shall be via the original payment method.

Warranties
·       Most of the goods available at BLACKBOX come with a manufacturer's warranty. The terms and conditions for these warranties vary by product, brand, and manufacturer.

·       BLACKBOX does not provide the manufacturer’s warranty but will facilitate the warranty process as per the manufacturer’s guidelines.

·       It is the responsibility of the customer to review and understand the terms of the manufacturer's warranty, which is usually provided with the product or can be obtained from the manufacturer’s official website.

·       Most of the goods available at BLACKBOX comes with a manufacturer’s DOA Policy. In the event of a product that is considered “Defect on Arrival” (DOA), whereby the product exhibits defects or malfunction upon delivery, the Customer must create a DOA claim specifying the product’s defect and providing evidence, to BLACKBOX within the stated DOA period specified by the manufacturer’s DOA Warranty. The DOA Warranty for the Product is subject to the guideline provided by the product manufacturer, as specified in the manufacturer’s DOA policy.

·       The DOA Warranty does not apply to Product’s defect resulting from circumstances not covered by the manufacturer’s DOA policy, including:

·       Damage or mishandling during or after delivery by the Customer or third parties

·       Unauthorized modifications or repairs

·       Failure to follow the manufacturer's recommended instructions for installation or operation

·       Problems caused by a device that is not the Product, including equipment or accessories whether or not purchased at the same time as the Product

·       Natural disasters or other unforeseeable events

·       BLACKBOX is not responsible for any loss, alteration, damage, or reduction in functionality to any data or operating system during the warranty process. Customers are advised to back up their data before initiating warranty procedures.

One-to-One Exchange Policy
·       Customers are eligible to a One-To-One Exchange up to seven (7) calendar days from the date of purchase as stated in BLACKBOX’s official Invoice/Receipt under the conditions below:

·       During inspection of the product, if Customers encounter any defects or damage within BLACKBOX’s store premises, Customers must notify BLACKBOX contemporaneously and can choose to exchange the product or cancel the purchase. If the product has left BLACKBOX’s premises, Customers have up to seven (7) calendar days to exchange if there are any defects or damage.

·       Customers can only request for an exchange once; at the outlet the Product was purchased from. The Product must be returned in its original form, which includes but not limited to the original packaging, warranty sheets, manuals, accessories, cables, and plastic coverings. The Sales Invoice/Receipt must also be presented to be eligible.

·       Customers must present their validated e-Invoice copy together with their original Invoice/Receipt to be eligible.

·       Exchange is not eligible for the following circumstances including but not limited to:

·       Physical/Aesthetic damage

·       Accidental/Intentional damage

·       Any loss of, alteration of, or damage to or a reduction in the functionality, availability, or operation of a purchased software

·       Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odours, lubrication, external adjustments, including problems caused by a device that is not the Product, including equipment or accessories that are not OEM, whether or not purchased at the same time as the Product

Return Contact & details

Please email us at hello@blackboxmy.com with your Order Number, Return details and attached purchase invoice.